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United Airlines is making steps to recover from the brand damage caused when it violently removed a passenger from a flight, bringing in a new pay-scheme based on customer satisfaction. The plans for a “targeted compensation plan” tied directly to customer satisfaction scores are aimed at executives of the airline, according to a recent filing. "United's management and the Board take recent events extremely seriously, and are in the process of developing targeted compensation program design adjustments to ensure...

The Sun has apologised for a column written by its former editor Kelvin MacKenzie in which he compared Everton and England footballer Ross Barkley to a gorilla. In the apology printed today (22 April), the newspaper claimed it had been unaware of Barkley’s heritage – his grandfather was born in Nigeria – and that there was "never any slur intended". In the column, which ran earlier this month, MacKenzie said that Barkley's eyes had given him a "similar...

Pinterest is set to launch its first major ad campaign in the US this summer as it looks to show that it’s not a social network. Chief executive Ben Silbermann this week said that the company’s biggest challenge is getting people to understand that Pinterest isn't a social network, saying it wants to be seen as a visual search engine. "The hope is that you'll get ideas for your real life, and you'll close the app, get off...

Ofcom’s enquiry into 21st Century Fox’s £11.7bn bid to takeover Sky has been delayed until after the general election in June. Culture secretary Karen Bradly was due to receive two reports into the deal –which would see Fox control the 61% of Sky it does not already own – from UK regulatory Ofcom by 16 May. However, Theresa May’s decision to call a snap general election on 8 June means the deadline has now been extended to 20...

“A good day is when no one shows up…and you don’t have to go anywhere,” says Burt’s Bees co-founder and namesake Burt Shavitz in the 2013 documentary Burt’s Buzz. This statement is a fairly good window into the life and times of the photojournalist turned beekeeper turned brand ambassador. Shavitz died in 2015 – and even though CPG giant Clorox bought his eponymous personal care company for $925m in 2007, the Burt of Burt’s Bees – and his “quiet, uncomplicated life...

YouTube is poised to lay on workshops aimed at 13 to 18-year-olds to help them identify fake news.  The move is part of the brand's wider Internet Citizens initiative, and will also look to raise awareness of issues like free speech, online abuse and comment moderation. The classes will be hosted in cities across the UK as part of YouTube's Creators for Change programme, and will teach young people skills about participating in online discussion safely and responsibly.  Each session will...

Shooting from altitude was once limited to professionals with helicopters but since 2010, drones have soared where helicopters cannot go, changing the scope, range and availability of stunning aerial photographs. Drone photography and video is also emerging as a medium in its own right with, as an example, YouTubers like BlackSheep gaining huge subscribers by posting daredevil videos captured by their drones from interesting and unique places around the world. The availability of images for branding and...

If you think that, tucked away in Alaska, there isn’t much in the way of creativity or outstanding work, Karen King, president and CEO of Spawn Ideas will certainly prove you wrong many times over.  The full-service, independent shop, with offices in Denver and Seattle, embraces its Alaska — and it is an enticing environment steeped in the abundance of the state, especially the outdoors. In fact, the agency has been named one of Outside magazine’s best...

Match.com has launched the first dating bot for Facebook Messenger in the UK, in a move it describes as “pioneering” and hopes will “surprise and delight” its users. The bot, which is named Lara, helps singles create their dating profile on Match.com through interacting with Facebook Messenger. The idea is that a Facebook user can create a profile on the dating site without having to leave the social media platform. Lara uses natural language processing techniques and Artificial...

Is it a done deal, or could marketing prevent another Conservative victory? Earlier this week, Theresa May announced there will be a snap election on 8 June. At first sight, it seems the majority of voters want her to remain prime minister. The first voter indication poll from YouGov has the Conservative government extending its lead by four percentage points, with 48% saying they will vote Tory compared to only 24% signalling an intention to vote for Jeremy...